You can see our performance from 1 April 2016 - 31 March 2017 below:
| Performance | Target | |
 |
100% of urgent repairs / replacements carried out to alarm equipment within 48 hours. | 90% within 48 hours, 100% within 96 hours |
 |
98.58% of alarm calls answered within one minute. | 97.5% |
 |
97.4% of emergency visits attended within 45 minutes. | 90% |
 |
99.9% of alarm calls answered within three minutes. | 99% |
 |
100% of complaints responded to with an interim reply within five days and a full reply within 20 days. | 100% |
 |
100% of urgent installations carried out within two days and non-urgent installations within 15 days. | 90% |
 |
99.6% of emergency visits attended within 60 minutes. | 100% |