We have held our first couple of Carecall Customer Hub events recently, which have been a great success.
Our first Hub took place in March at our community rooms in Cornerstone, which had a great turn out of customers. We held a fun and interactive quiz before asking them to feed back on the services Carecall offer. We learnt lots about what our customers love about the service, what we could do differently and how our customers use technology at home. The day concluded with a delicious afternoon tea.
For the second Hub, the Carecall team took customers from sheltered schemes Oaktree Court and Edinburgh Close on a trip down memory lane. Based at Oaktree Court in April, customers enjoyed a 1940's inspired afternoon tea, complete with memorabilia and a WWII themed quiz. There was even singing along to Vera Lynn! The residents really enjoyed the afternoon and there was plenty of laughter and reminiscing.
We will use the information collected on both days to help shape our services and better meet customer needs. The Hubs were interesting and enjoyable days for everyone and we look forward to organising the next one, hope to see you there!