You can see our performance from 2018 below:
| Performance | Target | |
 |
100% of customers were satisfied overall with their Carecall installation | 90% |
 |
99.86% of alarm calls answered within one minute. | 99% |
 |
99.35% of emergency visits attended within 45 minutes. | 90% |
 |
99.86% of alarm calls answered within three minutes. | 99% |
 |
100% of complaints responded to with an interim reply within five days and a full reply within 20 days. | 100% |
 |
98.3% of customers were satisfied overall with the Carecall Monitoring Service. | 90% |
 |
100% of emergency visits attended within 60 minutes. | 100% |