You can see our performance from 2020 below!
Performance | Target | |
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98.4% of Carecall customers said they are happy with the service provided! | 90% |
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98% of alarm calls answered within 60 seconds. | 99% |
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99.49% of emergency visits attended within 45 minutes. | 90% |
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99.86% of alarm calls answered within three minutes. | 99% |
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100% of complaints responded to with an interim reply within five days and a full reply within 20 days. | 100% |
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98.4% of customers were satisfied overall with the installation of their Carecall Monitoring Service. | 90% |
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99.87% of emergency visits attended within 60 minutes. | 100% |