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Performance

You can see our performance from 2020 below!

 

  Performance Target
Spanner and screwdrive 98.4% of Carecall customers said they are happy with the service provided! 90% 
Person with phone head set on 98% of alarm calls answered within 60 seconds.  99%
  99.49% of emergency visits attended within 45 minutes. 90%
  99.86% of alarm calls answered within three minutes. 99%
  100% of complaints responded to with an interim reply within five days and a full reply within 20 days. 100%
  98.4% of customers were satisfied overall with the installation of their Carecall Monitoring Service. 90%
  99.87% of emergency visits attended within 60 minutes. 100%
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Page last reviewed 22/01/2021
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