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Performance

You can see our performance from 2018 below:

 

  Performance Target
Spanner and screwdrive 100% of customers were satisfied overall with their Carecall installation 90% 
Person with phone head set on 99.86% of alarm calls answered within one minute. 99%
  99.35% of emergency visits attended within 45 minutes. 90%
  99.86% of alarm calls answered within three minutes. 99%
  100% of complaints responded to with an interim reply within five days and a full reply within 20 days. 100%
  98.3% of customers were satisfied overall with the Carecall Monitoring Service. 90%
  100% of emergency visits attended within 60 minutes. 100%
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Page last reviewed 27/03/2019