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You can see our performance from 1 April 2016 - 31 March 2017 below:

  Performance Target
Spanner and screwdrive 100% of urgent repairs / replacements carried out to alarm equipment within 48 hours. 90% within 48 hours, 100% within 96 hours
Person with phone head set on 98.58% of alarm calls answered within one minute. 97.5%
  97.4% of emergency visits attended within 45 minutes. 90%
  99.9% of alarm calls answered within three minutes. 99%
  100% of complaints responded to with an interim reply within five days and a full reply within 20 days. 100%
  100% of urgent installations carried out within two days and non-urgent installations within 15 days. 90%
  99.6% of emergency visits attended within 60 minutes. 100%
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Page last reviewed 16/07/2018