You can see our performance from 2020 below!

 

	Performance	Target
	98.4% of Carecall customers said they are happy with the service provided!	90%
	98% of alarm calls answered within 60 seconds.	99%
	99.49% of emergency visits attended within 45 minutes.	90%
	99.86% of alarm calls answered within three minutes.	99%
	100% of complaints responded to with an interim reply within five days and a full reply within 20 days.	100%
	98.4% of customers were satisfied overall with the installation of their Carecall Monitoring Service.	90%
	99.87% of emergency visits attended within 60 minutes.	100%