Deliver a quality service
Carecall is accredited by the Telecare Services Association (TSA). The TSA is the industry body for Telecare and Telehealth in the UK, and the largest industry specific network in Europe. It assesses services to make sure they provide a high standard of service for customers.
UK based 24hr contact centre
Our friendly, knowledgeable operators answered 98.58% of alarm calls answered within one minute in 2016/17 and are based at our contact centre in Stockport in the United Kingdom.
Mobile Warden Response Service (Stockport only)
Carecall provides a Mobile Warden Response Service within Stockport between 7.00am and 10.00pm, 7 days per week, 365 days per year. Outside of these hours if required our trained Call Handler will contact either your named contact or emergency services.
Carecall has been helping people to remain independent in their homes for over 30 years. During 2016/17 we responded to 161,134 emergency calls.
To make an enquiry about the Carecall service for a family member, please complete the family member enquiry form using link below.