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Frequently Asked Questions

If you've got any questions about Carecall or any of our services, please check our frequently asked questions below. If you can't find the answer that you're looking for, please contact us.

  • What equipment is required

    Carecall's unit is connected to a standard BT socket and power point in your home. The unit has an inbuilt microphone and a powerful loud speaker enables you to be heard at a distance.

  • Is the equipment easy to use

    Once the equipment is installed in your home, you will be taken through the instructions until you fully understand how it works. You will be given a pendant to wear around your neck. By pressing the alarm button on the unit or the pendant, your personal code is instantly recognised by the Telemonitoring Centre’s computer and a two way speech link is set up with the Centre.

  • Does my equipment need to be plugged in all the time

    We would recommend that your unit is plugged in at all times. Please contact Carecall if you need to turn your unit off for a period of time.  

  • Will my pendant work away from the home

    No. Your pendant is designed to work inside your home and in the immediate vicinity. Your installer will test the pendant from your garden to check that it works from there.

  • Can I clean my equipment

    Yes. You can clean your unit with a soft cloth. This can be slightly moistened if required but please remember you are dealing with electrical equipment.

  • How often should I test the pendant

    We recommend that you test your pendant at least once each month. This ensures that your system is working properly and helps prolong the life of the battery.

  • Can I move the equipment

    No. If you move the equipment we cannot guarantee it will work correctly afterwards. If you need to move the equipment please contact us and we will be happy to assist.

  • Do I have to pay for any replacement equipment

    This depends on the replacement. Carecall charges for lost pendants and telecare equipment. Faulty equipment is replaced free of charge providing it has not been damaged deliberately. 

  • Can I wear the pendant in the shower

    Yes. The pendant is waterproof.

  • Will the system still work if I get broadband or change my supplier

    Your system has been fitted and programmed to take priority over all other systems that may try to use your telephone line. If you have broadband we will have installed the necessary filters to ensure it works correctly. If you decide to take broadband or change supplier please let us know so that we can ensure that your system continues to work correctly.

  • Will my system still work if I change telephone provider

    If you change telephone provider please let us know straight away. We will visit to ensure that there are no disruptions to your service.

  • What if my equipment breaks and I live outside of Stockport

    You will need to post it back to Carecall and we will repair it for you and send it back to you. 

  • Why do you ask for contacts

    The Carecall service works with you and your nominated contacts to provide a service. On some occasions we will telephone your contacts and ask them to check you are safe if we feel this is the fastest way of getting help to you.

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Page last reviewed 16/07/2018
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