Accessibility statement for the Carecall website 

This accessibility statement applies to the Carecall website - 

This website is run by Stockport Homes Group. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and font sizes 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand.  
AbilityNet has advice on making your device easier to use if you have a disability. 

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

  • call 0161 474 2860 
  • text 07891 949 399 

We’ll consider your request and get back to you in 10 days. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Marketing and Communications Team, Stockport Homes Group, Cornerstone, 2 Edward Street, Stockport SK1 3NQ or email [email protected] 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.  
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. 

Our office is at: Cornerstone, 2 Edward Street, Stockport SK1 3NQ and our main line is 0161 217 6016. 

Compliance status 

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. 

Preparation of this accessibility statement 

This statement was prepared on 18 January 2023. It was last reviewed on 18 January 2023. 

If you experience any difficulty in accessing the Carecall website, please contact the Marketing and Communications team by emailing [email protected] or calling 0161 474 2863.