• Carecall monitoring service

    £6.80 per week
    • 24 hour alarm monitoring, provided 365 days a year
    • Connects via a SIM card for those with a landline
    • Auto low battery monitoring and alerts

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Carecall pendant (additional user)

Do you need an additional pendant for another person in the same household? If so, an extra pendant can be added to either package.
£3.40 per week
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What is VAT exemption?

‘VAT exemption’ refers to the government tax relief scheme that allows people with a disability or long-term medical condition to pay for an emergency alarm call system without paying VAT.

Source: HM Revenue & Customs

Who can qualify for VAT exemption?

You could claim VAT exemption on the Carecall service if you’re chronically sick or disabled. You do not need to be registered disabled or eligible for any other benefit to qualify.

What HMRC means by ‘chronically sick or disabled’

For VAT purposes, you’re chronically sick or disabled if you have:

  • a physical or mental impairment that has a long-term and substantial adverse effect on your ability to carry out everyday activities
  • a condition that the medical profession treats as a chronic sickness (that’s a long-term health condition)

Source: HM Revenue & Customs

What are the exceptions of VAT exemption?

For VAT purposes, the term ‘chronically sick or disabled’ does not include a person who’s only temporarily disabled or incapacitated, for example with a broken limb or someone who’s elderly but is not chronically sick or disabled.

Source: HM Revenue & Customs

How to claim VAT exemption with Carecall

You will need to complete VAT exemption form as part of your Carecall sign up pack.