Do I have to wear my pendant all the time?

Yes, you should wear your pendant all the time in case you do have a fall.

Does my equipment need to be plugged in all the time?

We would recommend that your unit is always plugged in. Please contact Carecall if you need to turn your unit off for a period.    

Will my pendant work away from home?

No. Your pendant is designed to work inside your home and in the immediate vicinity. Your installer will test the pendant from your garden to check that it works from there. 

What happens if I can't hear the operator over the unit?

We would still attend as a No Voice Contact to double check if they're OK, or we may ask a nearby family member to check on them if that would be quicker. 

Can I talk through my pendant?

No, we communicate through the unit. 

Can Carecall call into the unit?

No, we can only contact them when the pendant or unit is pressed. 

What equipment is required?

Carecall's unit is connected to a standard BT socket and power point in your home. The unit has an inbuilt microphone, and a powerful loudspeaker enables you to be heard at a distance. 

Will the system still work if I get broadband or a new supplier?

Your system has been fitted and programmed to take priority over all other systems that may try to use your telephone line. If you have broadband, we will have installed the necessary filters to ensure it works correctly. If you decide to take broadband or change supplier, please let us know so that we can ensure that your system continues to work correctly. 

How often should I test my pendant?

We recommend that you test your pendant at least once each month. This ensures that your system is working properly and helps prolong the life of the battery. 

Can I clean my equipment?

Yes. You can clean your unit with a soft cloth. This can be slightly moistened if required but please remember you are dealing with electrical equipment. 

Can I move the equipment?

No. If you move the equipment, we cannot guarantee it will work correctly afterwards. If you need to move the equipment, please contact us and we will be happy to assist. 

Do I have to pay for any replacement equipment?

This depends on the replacement. Carecall charges for lost pendants and telecare equipment. Faulty equipment is replaced free of charge providing it has not been damaged deliberately.   

Will the system still work if I change telephone provider?

If you change telephone provider, please let us know straight away. We will visit to ensure that there are no disruptions to your service. 

If I have more than one phone in my house, which one does it connect to?

It must connect to the original, main phone in the property, where the phone line comes in. 

Is the pendant waterproof?

Yes. The pendant is waterproof. 

Why do I need a key safe?

If you have the Monitoring and Response Service it is recommended that you have a key safe. This is so the Carecall Team access your property 24/7 in case of an emergency. This means your contacts don’t need to be available 24/7. 

What if my equipment breaks and I live outside of Stockport?

You will need to post it back to Carecall and we will repair it for you and send it back to you.   

Why do you ask for contacts?

The Carecall Service works with you and your nominated contacts to provide a service. On some occasions we will telephone your contacts and ask them to check you are safe if we feel this is the fastest way of getting help to you. 

Is there a notice period for removals?

Yes, there is a 28-day notice period. 

What if I decide I don’t need the alarm anymore?

Call the office on 0161 218 1655. Do not cancel your direct debit, you may need to provide 28 days' notice. We will then arrange collection of all equipment, do not throw anything away.