Yes, you should wear your pendant all the time in case you do have a fall.

We would recommend that your unit is always plugged in. Please contact Carecall if you need to turn your unit off for a period.    

No. Your pendant is designed to work inside your home and in the immediate vicinity. Your installer will test the pendant from your garden to check that it works from there. 

We recommend that you test your pendant at least once each month. This ensures that your system is working properly and helps prolong the life of the battery. 

Yes. You can clean your unit with a soft cloth. This can be slightly moistened if required but please remember you are dealing with electrical equipment. 

No. If you move the equipment, we cannot guarantee it will work correctly afterwards. If you need to move the equipment, please contact us and we will be happy to assist. 

This depends on the replacement. Carecall charges for lost pendants and telecare equipment. Faulty equipment is replaced free of charge providing it has not been damaged deliberately.   

If you change telephone provider, please let us know straight away. We will visit to ensure that there are no disruptions to your service. 

Yes. The pendant is waterproof. 

If you have the Monitoring and Response Service it is recommended that you have a key safe. This is so the Carecall Team access your property 24/7 in case of an emergency. This means your contacts don’t need to be available 24/7. 

You will need to post it back to Carecall and we will repair it for you and send it back to you.   

The Carecall Service works with you and your nominated contacts to provide a service. On some occasions we will telephone your contacts and ask them to check you are safe if we feel this is the fastest way of getting help to you. 

Call the office on 0161 218 1655. Do not cancel your direct debit, you may need to provide 28 days' notice. We will then arrange collection of all equipment, do not throw anything away.