Have you taken out a new phone, TV and broadband plan? Or has your phone provider (for example, BT, Sky, Virgin, Talk Talk etc) contacted you about moving to a digital phone line?
- If you don’t have access to the internet or are unsure if your plan has changed, please contact your phone provider.
- If your telephone provider contacts you to arrange a digital upgrade, ask them to put a marker on your account to ensure they are aware that you have a Carecall Alarm Service.
- Please also request a free of charge battery backup unit from your telephone provider as you currently have a lifeline alarm.
To prevent any issues with your Carecall alarm when switching to a digital phone line, please complete the Digital Switchover enquiry form or contact the Carecall team on 0161 218 1655 or email [email protected] before the new line is in place.
If you have already changed to a digital phone line, please complete the Digital Switchover enquiry form or contact the Carecall Team on 0161 218 1655 or email [email protected] to make sure your Carecall Alarm Service will not be affected.