Consider

Have you taken out a new phone, TV and broadband plan? Or has your phone provider (for example, BT, Sky, Virgin, Talk Talk etc) contacted you about moving to a digital phone line?

Communicate

  • If you don’t have access to the internet or are unsure if your plan has changed, please contact your phone provider.
  • If your telephone provider contacts you to arrange a digital upgrade, ask them to put a marker on your account to ensure they are aware that you have a Carecall Alarm Service.
  • Please also request a free of charge battery backup unit from your telephone provider as you currently have a lifeline alarm.

Contact

To prevent any issues with your Carecall alarm when switching to a digital phone line, please complete the Digital Switchover enquiry form or contact the Carecall team on 0161 218 1655 or email [email protected] before the new line is in place.

Confirm

If you have already changed to a digital phone line, please complete the Digital Switchover enquiry form or contact the Carecall Team on 0161 218 1655 or email [email protected] to make sure your Carecall Alarm Service will not be affected.

Digital switchover query form

Please enter your full name.
Please enter your full address, including postcode.
Please enter the details of your query here.