What if I don't have broadband?

If you don't currently have broadband, don't worry. All providers must offer basic internet connections for phone calls only. You won't need to pay for a superfast connection that you don’t use. 

How will this affect my Carecall alarm?

The telecare alarms that we use in Carecall currently use a traditional landline connection.  Your telephone provider can supply an Analogue Telephone Adaptor (ATA), which will convert analogue signals to digital, so you can continue to use your Carecall alarm as normal. This means that, during the digital telephone switchover, your Carecall alarm will work the same as it does now. 

What action do I need to take?

You don’t need to take any actions until you hear from your telephone provider. Your telephone provider (BT, Virgin, Sky, Talk Talk, etc) will contact you when work is about to begin in your area. They can offer you additional support and provide you with the Analogue Telephone Adaptor (ATA) if you need one.

Once you hear from your telephone provider you will need to take some actions, see the how can I prepare for the digital switchover? page for details.

Who do I contact to find out more?

If you have any concerns about your Carecall alarm service and the digital telephone switchover, please complete the 'Digital Switchover Enquiry Form' or contact our friendly team on: 

Tel: 0161 218 1655  

Email: [email protected]  

Digital switchover query form

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