The digital switchover is the process of switching from the traditional analogue phone network to a digital, internet-based system by January 2027. This will affect any devices connected to the old network, including Carecall’s telecare and falls monitoring systems. Rest assured, we’re here to help make the transition as smooth as possible to ensure your service continues uninterrupted.
The digital switchover was originally planned for 2025 but has been pushed back to 2027 to give more time for broadband providers, telecare services like Carecall, and consumers to prepare. This ensures that all systems, especially those supporting vulnerable individuals, will work seamlessly with the new digital network.
If your Carecall device currently relies on a landline, it may need upgrading to ensure it works with the new digital network. We will be contacting all customers to review their equipment and offer support with any necessary upgrades well before the 2027 deadline.
The best way to prepare is to ensure your home has a stable internet connection, as Carecall’s future services will be delivered over the internet. We’ll provide you with everything you need to upgrade your telecare system if required, so your service continues to offer the same peace of mind. Keep an eye out for more details from us as we guide you through the process.
During the digital switchover, Carecall services will rely on your home’s electricity and internet. We recommend having a battery backup in place to keep your system operational during power cuts. We’ll also provide advice on alternative solutions, including mobile networks, to ensure you remain protected even in the event of an outage.