What is the digital telephone switchover?

In 2017, BT announced the digital telephone switchover, which means that all homes and businesses in the UK will move from analogue telephones to a faster digital system. With work already underway, BT plans to completely the switch off the old network in 2025. This change applies to all phone lines no matter who your telephone provider is (BT, Virgin, Sky, Talk Talk etc).

For more information, please see the booklet below:

A guide to the digital telephone switchover

- pdf - 463Kb

How does this affect my Carecall service?

The digital telephone switchover will mean a change to your Carecall equipment, but we will help support you through this change. Whether you're a tech-whizz or a novice, this information in this section will explain everything you need to know about the switchover.